Fixed Operations Ltd.

About Us

Fixed Operations Limited was founded by David and Andrea Stephen, David having spent 20 years working through various positions in fixed operations, including Parts Manager, Service Manager and Fixed Operations Director for a group of stores, finally became GM and went on to run three stores before starting Fixed Operations Limited with his wife, Andrea. Andrea started her career in the service department 23 years ago, she held many positions in service including Service Manager, all the while she held onto the warranty processing duties as it was difficult to find a solution that provided better management then she herself could provide. She maintained the warranty duties for all of the dealer groups stores throughout the last 20 years, and truly has an understanding of Nissan's various warranty policies and procedures and an in-depth knowledge of navigating claims though the system. Together they have designed an advanced process to manage warranty claims for their customers with as little disruption to the dealership as possible while keeping key personnel clearly informed of the health of the receivables and status of individual claims.